Shipping & Returns

Returns & Exchanges

In-Store Returns and Exchanges

You may always return or exchange regular priced merchandise purchased online at any Francesca's Collections store within 45 days of the ship date. Just bring your original invoice, and the unwashed, unworn, or defective merchandise with tags in place to any one of our locations and we will be happy to return or exchange it for something else. Please note that sale merchandise may only be returned to our Online Boutique and may not be returned or exchanged at any Francesca's store.

Mail-In Returns

For a Store Credit:

Fill out the return portion of your sales receipt indicating that you would like a store credit. Place the merchandise in a box with your original invoice and tags, then send the box back to us via insured mail to the address below. A store credit will be issued and sent to your billing address within 14 business days upon receipt.

For exchanges:

Check the "exchange" box on your original invoice, and list the item(s) you would like to receive in the space provided. Then, include the invoice along with your tagged merchandise in a box and ship it to the address below via insured mail. We'll send in-stock items to you right away. If there is a difference in price between the new items purchased and the items returned we will charge your credit card, or issue a refund accordingly. Your credit card will also be charged for the additional shipping fees.

For Refunds:

Complete the "return" box on your original invoice, including the reason for the return. Include the invoice along with your tagged merchandise in a box and ship it to the address below via insured mail. The purchase will be refunded back to the original card the purchase was made from within 14 business days upon receipt.

A few things you should know about returns and exchanges:

• All returned merchandise must be accompanied with original invoice.
• All returned merchandise must have the tags in place.
• All sale returned merchandise can only be processed at our online stores.
• All regular priced returned merchandise is accepted at our boutique locations.
• We will not accept exchanges or refunds on merchandise that has been worn or washed.
• We do not except exchanges or refunds on gift cards.
• We will not accept exchanges or refunds on items purchased at a physical store.

Please send all merchandise via insured mail to the address below:

Shipping Charges on Returns and Exchanges

It is the responsibility of the customer to pay for shipping charges on merchandise they are returning or exchanging.

Shipping Information

Currently Francesca's Collections Online Boutique ships only within the United States. We will ship to Alaska, Hawaii, and U.S. territories at an additional surcharge of $15 for Standard shipping. Overnight and Express methods are unavailable for these areas.

All orders placed will be shipped within three business days from the date ordered unless you have requested Express and Overnight shipping.

Note: "Overnight" and "Express" orders confirmed before 11:00 am CST, will be processed the same business day. "Overnight" and "Express" orders confirmed after 11:00 am CST will be processed the following business day. FedEx does not ship out or deliver on Saturday, Sunday, or on national holidays.

Shipping Rates

P.O. Box Addresses and APO's

International Orders

Online Boutique Return & Exchange Policy