Customer Service

Careers

Francesca's Collections is a successful, Houston-based company operating women's specialty retail stores in 33 states. Known for our upscale, fashion-forward apparel and accessories, we are experiencing significant growth. Therefore, Francesca's has an immediate need as we are poised to expand over 200 stores in the next 4 years.

We provide a diverse culture that rewards the efforts of fun and talented individuals who are dedicated to delivering a rich experience to our customers. We offer a creative and friendly environment with plenty of opportunity for advancement. Francesca's Collections understand that it is the people that contribute to our growth and we invite you to help us continue in our success.

Available career opportunities are posted and updated weekly. Please review the list below and submit your resume online or in person for consideration. You may click on the listing for further details.

How to Apply

By Email: For in-store positions, please email your resume to hr@francescas.net and list your desired position and location.

For corporate positions, click on the desired opening to directly email your resume.

In Person : Fill it out our application and take it to the Francesca's location you would like to work at. To download the application in a PDF format, click here.


Available Openings



Buyer Handbags & Shoes

Francesca's Collections is currently seeking a Buyer of Handbags and Shoes at our Corporate office in the Houston Heights.

Responsibilities :

  • Develop seasonal assortment plans to maximize the development of brand, sales and profits for Handbags and Shoes.
  • Identify opportunities and recommend new products or concepts for department.
  • Coordinate information across departments with Merchandise Planning, Visual Merchandising, and Store Operations to ensure smooth flow of merchandise to the sales floor.
  • Develop/decide product assortment, merchandise point of view ,shop strategies, key item positioning, and promotional plans, ensuring that the collection is compelling, commercially viable and supports overall business objectives.
  • Source vendor base and create exclusive, proprietary products that enhance the brand.
  • Ensure timely delivery of the merchandise through consistent communication and follow-up with vendor, distribution center, and merchandise planning.
  • In collaboration with Planning, drive seasonal strategies and financial plans; ensure the financial success of a single division by meeting or exceeding sales, GM, and inventory goals.
  • Gain knowledge of customer and awareness of the competitive landscape to identify emerging trends.
  • Act as a role-model within the Department by coaching and teaching team members to wok cooperatively and to remain focused.
Requirements:
  • 2-4 years of retail gift and accessory buying experience.
  • Experience in sourcing vendors, product development, and production.
  • Customer-oriented
  • Possess strong presentation, listening, verbal and written communication skills.
  • Defend and effectively sell a point of view.
  • Analyze a problem skillfully, formulate a logical rationale for the decision and take action.
  • Maintain a cooperative team environment that promotes high performance standards and attainment of goals.
  • Be open-minded to and receptive of others' opinions.
  • Possess basic knowledge of international production processes.
  • Demonstrate the organizational ability to facilitate multi-tasking in a fast-paced environment.
  • Possess computer literacy and facility with Microsoft Office and Excel.
  • Bachelor's degree or equivalent experience.
  • Ability to travel domestically.
     

Please email resume to hr@francescas.net.


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Order Fulfillment Supervisor

We are currently hiring a full time Order Fulfillment Supervisor at our home office, which is located in the Houston Heights. This position will oversee the Order Fulfillment team to ensure that all orders are successfully processed and completed accurately and efficiently.

Responsibilities :

  • Assures efficient and timely processing of merchandise and anticipates requirements and plans accordingly.
  • Manages workflow of Order Fulfillment Associates to meet planed production standards.
  • Works with other related departments including Merchandise Planning and Distribution to ensure a smooth process from start to finish.
  • Schedules and delegates tasks to associates to meet production plan.
  • Trains, develops and evaluates associates in assigned areas.
  • Maintains effective communication to ensure productivity, morale and performance of associates.
  • Develops and maintains accuracy standards to ensure unit inventory integrity.
  • Maintains safety, housekeeping and maintenance standards for work area which includes climbing ladders and moving boxes to put away inventory.
  • Other duties as assigned.
Requirements:
  • Self-motivated and enthusiastic team player with a strong sense of initiative
  • 1-2 years of experience in a similar position
  • 1-2 years experience in a management role
  • Proficient in Microsoft Word, Excel, and Outlook
  • Excellent written and verbal communication skills
  • Excellent organization, planning and priority setting skills
  • Detail oriented
  • Ability to interact in a courteous, helpful and professional manner
  • Functions well in a fast-paced work environment
  • Ability to lift up to 50lbs.
     

Please email resume to hr@francescas.net.


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Order Fulfillment Associate

We are currently seeking a full time Order Fulfillment Associate (Inventory/Order Specialist) for our home office, which is located in the Houston Heights. This position will work together with a team of associates to successfully process new inventory and accurately and efficiently fulfill orders.

Responsibilities :

  • This position is responsible for successfully completing orders in an accurate and efficient manner with tasks that include: receiving orders, unpacking, steaming and putting away inventory, pulling and packing merchandise for orders, processing shipment information and logging status of orders.
  • Assisting with customer service duties as needed which would include processing credits, cancels and returns.
  • Maintains safety, housekeeping and maintenance standards for work area which includes climbing ladders and moving boxes, taking out trash.
  • Ordering supplies as needed.
  • Other duties as assigned.
Requirements:
  • Self-motivated and enthusiastic team player with a strong sense of initiative
  • 1-2 years experience in a similar position
  • Excellent customer service skills.
  • Ability to process orders accurately and efficiently
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Excellent organizational, planning and priority setting skills
  • Ability to interact in a courteous, helpful and professional manner
  • Functions well in a fast-paced work environment
  • Ability to lift up to 50lbs.
     

Please email resume to hr@francescas.net.


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Boutique Manager

Francesca's Collections provides a diverse culture that rewards the efforts of fun and talented individuals who are dedicated to delivering a rich experience to our customers. We offer a creative and friendly environment with plenty of opportunity for advancement. We understand that it is the people in our boutiques that contribute to our growth, and we invite you to help us continue in our success. Francesca's also offers a competitive salary, monthly bonus potential, health benefits, paid vacation, and a generous merchandise discount.

We are currently seeking candidates possessing the following qualities :

Create, promotes, and oversees a fun, profitable boutique through customer service, sales generation, excellent visual presentation, continual training and development of staff, shortage control and safety. Maintain a friendly, professional behavior/conduct at all times with customers, supervisors, and co-workers.

Requirements :
  • High School or equivalent
  • 3 years specialty retail experience preferred
  • 2 of the 3 years retail management experience
  • Service and sales related experience/exposure
  • A flare for fashion is a MUST!
  • Experience in customer service
Available in the Following Locations :
  • Annapolis, Maryland
  • Bridgewater, New Jersey
  • Corpus Christi, Texas
  • Friendswood, TX - Baybrook Mall
  • Gainesville, Florida - New Store
  • La Jolla, California
  • Long Beach, California
  • Lynnwood, Washington
  • Monterey, California  - New Store
  • Roseville, California - New Store
  • Seattle, Washington - Pacific Place
  • Seattle, Washington - Southcenter - New Store

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Assistant Boutique Manager

Create, promotes, and assists in overseeing a fun, profitable store through customer service, sales generation, excellent visual presentation, and ensure compliance with policy and procedures, shortage control and safety. Maintain a friendly, professional behavior/conduct at all times with customers, supervisors, and co-workers.

We offer a competitive hourly wage and a generous merchandise discount.

Requirements :
  • High School or equivalent
  • 1-2 years specialty retail experience preferred
  • 1 year retail management experience
  • Service and sales related experience/exposure
  • A flare for fashion is a MUST!
  • Experience in customer service
Available in the Following Locations :
  • Annapolis, Maryland
  • Aurora, Colorado
  • Bridgewater, New Jersey
  • Charlotte, North Carolina - Blakeney Center
  • Charlottesville, Virginia
  • Chicago, Illinois - Bucktown
  • Edmond, Oklahoma
  • Emeryville, California
  • Gainesville, Florida - New Store
  • Greenville, South Carolina
  • Highland Park, Illinois
  • Humble, Texas - Deerbrook Mall
  • Iowa City, Iowa - New Store
  • Jonesboro, Arkansas
  • La Jolla, California
  • Louisville, Kentucky - Oxmoor Mall
  • Manhattan Beach, California
  • Monterey, California - New Store
  • Novi, Michigan - New Store
  • Roseville, California - New Store
  • San Antonio, Texas - La Cantera
  • Seattle, Washington - Southcenter - New Store
  • Simi Valley, California
  • St. Louis, Missouri - West County Mall
  • Virginia Beach, Virginia - New Store
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Boutique Key Holder

Francesca's Collections is currently seeking candidates possessing the following qualities :

Women's specialized boutique retail sales experience and/or key holder experience, positive and enthusiastic attitude, and a team player. Responsibilities include opening/closing store, delegating duties and ensure profitability.

We offer a competitive hourly wage and a generous merchandise discount.

Requirements :
  • High school graduate (Some college/college graduate preferred)
  • Customer service and selling related experience/exposure
  • Creative/fashion flare experience/exposure
Available in the Following Locations :
  • Atlanta, Georgia - Vinings Jubilee
  • Boca Raton, Florida
  • Carlsbad, California
  • Center Valley, Pennsylvania
  • Charlotte, North Carolina - Blakeney Center
  • Coconut Creek, Florida
  • Collierville, Tennessee
  • Corona, California
  • Corpus Christi, Texas
  • Destin, Florida
  • Fort Lauderdale, Florida
  • Fort Worth, Texas
  • Gainesville, Florida - New Store
  • Glendale, California
  • Glendale, Wisconsin
  • Grand Rapids - Michigan
  • Highland Park, Illinois
  • Independence, Missouri
  • Iowa City, Iowa - New Store
  • Jersey City, New Jersey
  • Jonesboro, Arkansas
  • Lincoln, Nebraska
  • Little Rock, Arkansas
  • Littleton, Colorado
  • Long beach, California
  • Marlton, New Jersey
  • Monterey, California - New Store
  • Middletown, Wisconsin
  • Northbrook, Illinois
  • Novi, Michigan - New Store
  • Oklahoma, City Oklahoma
  • Paramus, New Jersey
  • Pittsburgh, Pennsylvania
  • Plano, Texas
  • Portland, Maine
  • Raleigh, North Carolina - Columbia Cameron Village
  • Rancho Cucamonga, California
  • Richmond, Virginia
  • Rockaway, New Jersey
  • Rocky River, Ohio
  • Roseville, California - New Store
  • San Jose, California
  • Santa Monica, California
  • Seattle, Washington - Southcenter - New Store
  • Viera, Florida
  • Virginia Beach, Virginia - New Store
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Boutique Associate

Provide excellent customer service while obtaining maximum sales, maintain a friendly, professional behavior/conduct at all times with customers, supervisors, and co-workers. Ensure the store maintains its excellent visual presentation.

Requirements :
  • High school graduate (Some college/college graduate preferred)
  • Customer service and selling related experience/exposure
  • Creative/fashion flare experience/exposure
Available in the Following Locations :
  • Allen, Texas
  • Austin, Texas - Westbank
  • Baton Rouge, Louisiana
  • Boca Raton, Florida
  • Center Valley, Pennsylvania
  • Chandler, Arizona
  • Charleston, South Carolina - King Street
  • Chattanooga, Tennessee
  • Chicago, Illinois - Lincoln Park
  • Chicago, Illinois - Southport Row
  • Collierville, Tennessee
  • Coral Gables, Florida
  • Dallas, Texas - Mockingbird station
  • Edison, New Jersey
  • Edmond, Oklahoma
  • Flowood, Mississippi
  • Fort Worth, Texas
  • Gainesville, Florida - New Store
  • Glendale, Arizona
  • Geneva, Illinois
  • Henderson, Nevada
  • Hendersonville, Tennessee
  • Houston, Texas - Woodway Village
  • Indianapolis, Indiana
  • Iowa City, Iowa - New Store
  • Kansas City, Missouri
  • Leawood, Kansas
  • Little Rock, Arkansas
  • Marlton, New Jersey
  • Mesa, Arizona
  • Miami, Florida
  • Milwaukee, Wisconsin
  • Mobile, Alabama - Legacy Village
  • Monterey, California - New Store
  • Montgomery, Alabama
  • Mount Pleasant, South Carolina
  • New Orleans, Louisiana - Canal Place
  • Oklahoma City, Oklahoma - Penn Square Mall
  • Orlando, Florida
  • Paramus, New Jersey
  • Perrysburgh, Ohio
  • Pittsburgh, Pennsylvania
  • Raleigh, North Carolina - Columbia Cameron Village
  • Roseville, California - New Store
  • Santa Monica, California
  • San Diego, California - New Store
  • Seattle, Washington - Pacific Place - New Store
  • Seattle, Washington - Southcenter - New Store
  • Spanish Fort, Alabama
  • Tucson, Arizona
  • West Palm Beach, Florida
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