Pick of the Week Promotion
Every Thursday Francesca's features a new item online that is available for a discount. This item can be purchased online or in store for a period of one week, as listed in the product detail page. To receive your discount on this item simply print out the page, or write down the discount code and bring it in to any Francesca's location. To receive the discount online, simply add the item to your shopping cart. Every Friday a new item will be chosen, so be sure to check back weekly to save!
Certain restrictions apply: discounts are available on items while supplies last. Discounts are only available on items during the week the item is featured. Every Thursday a new featured item and discount will be displayed. The previous week's items are not available at the discount even if the product is still available for sale.
For questions or concerns about this promotional offer please email customerservice@francescas.net.
How to Order
You may place your orders anytime online day or night. If you prefer to talk to a person or if you have any questions please call our toll free number at 1.800.980.1180, Monday through Friday, 9:00 AM to 5:00 PM CST.
Payment Methods Accepted
We accept the following credit cards: Visa, MasterCard, American Express and Discover. We also accept gift cards and online credits. To make a purchase with a gift card or store credit, please call our toll free number at 1.800.980.1180, Monday through Friday, 9:00 AM to 5:00 PM CST.
Sales Tax
The Federal Government requires that we collect tax for items shipped to a state where Francesca's Collections maintains a physical presence. Please visit Boutique Locations for a complete list of applicable states.
Tracking Your Order
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package. All of our packages are shipped via FedEx and can be tracked online at www.fedex/tracking.com or by phone at 1.800.GoFedEx.
Modifying Your Order
Once your order has been placed, if you need to change or modify it please email customerservice@francescas.net or call customer service at 1.800.980.1180 within 24 hours.
Shipping
Currently Francesca's Collections Online Boutique ships only within the United States (excluding Hawaii, Alaska and Puerto Rico).
All orders placed will be shipped within three business days from the date ordered unless you have requested Express and Overnight shipping.
Note: "Overnight" and “Express” orders confirmed before 11:00 am CST, will be processed the same business day. "Overnight" and “Express” orders confirmed after 11:00 am CST will be processed the following business day. Because FedEx ships on Saturdays, “Overnight” and “Express Orders” placed on Friday before 11:00 am will be received that weekend.
Shipping Rates
| Order Amount |
Standard Shipping & Handling
(5-8 business days up to 10 business days) |
Express Shipping & Handling
(2-3 business days up to 5 business days) |
Overnight Shipping & Handling
(1 business day)
|
| $0 - 25 |
$5.95 |
$16.95 |
$20.95 |
| $25.01 - 50 |
$6.95 |
$18.95 |
$21.95 |
| $50.01 - 75 |
$8.95 |
$20.95 |
$23.95 |
| $75.01 - 100* |
$10.95 |
$20.95 |
$25.95 |
| $100.01 - 150* |
FREE |
$22.95 |
$27.95 |
| $150.01 - 200* |
FREE |
$24.95 |
$29.95 |
| $200.01+* |
FREE |
$26.95 |
$ 31.95 |
| * For a limited time, free shipping promotion on orders $100 and over! |
P.O. Box Addresses and APO's
Due to shipper restrictions, shipping is not available for P.O Box addresses or APO's.
International Orders
Unfortunately Francesca's Collections does not ship internationally yet.
Online Boutique Return & Exchange Policy
You may return regularly priced items purchased online to any of our Francesca's locations or by mailing them to our online boutique within thirty days of the ship date. Please note: our Return & Exchange Policy only applies to online purchases made at www.francescascollections.com, and this same policy is not available in stores. Unfortunately, items purchased at our stores may not be returned online. Sale items purchased online may only be returned to the online boutique and are not available for refund or exchange at any Francesca's store. Please click here for our complete Return & Exchange Policy. Return & Exchange Policy
Out of Stock Items
Because we are a boutique store we have limited quantities of some items and from time to time we may be out of stock of an item . We apologize for this inconvenience but please check back with us, as we are continually updating our online boutique with great new merchandise you will love.
Gift Wrapping
In order to have an item gift wrapped you will need to call our toll free customer service line at 1.800.980.1180, Monday through Friday, 9am - 5pm CST. Gift wrapping is an additional $4.00 per item.
Sizing
Please be aware that our clothing are contemporary sized which runs small. Please refer to the following size chart below.
Tops & Dresses
0-4 = Small
5-8 = Medium
9-12 = Large
|
Bottoms
0-3 = Small
4-7 = Medium
8-11 = Large
|
Jeans
0 = 24-25
1 = 25-26
3 = 26-27
5 = 27-28
7 = 28-29
9 = 29-30
11 = 30-31
|
|
